Wacom Cookie Notice

Last Updated:  May 25, 2018 


Wacom is made up of different legal entities, details of which can be found here (“Wacom Group”).  This Wacom cookie notice is issued on behalf of the Wacom Group, so when we mention "Wacom", "we", "us" or "our" in this cookie notice, we are referring to the relevant company in the Wacom Group responsible for processing your data.  We provide customers with pen tablets, interactive pen displays, digital interface technologies, cloud storage, Wacom and third party applications, guidance, services and support.  Wacom respects your privacy and takes our responsibility to protect your privacy seriously.  We use cookies and similar technologies on our websites, which include our websites listed here (collectively referred to as “Websites”). 

By using any of our Websites, you accept the use of cookies and similar technologies in accordance with this Cookie Notice.  In particular, you accept the use of Analytics Cookies for the purposes described below.  If you do not accept the use of these cookies, please disable them following the instructions in this Cookie Notice so that cookies from our Websites cannot be placed on your computer or mobile device.

What are cookies?

“Cookies” are a standard Internet technology that allows us to store and retrieve login and other usage information for every user of our Websites.  “Cookies” are small text files that are stored by your web browser on your computer's hard drive or on your mobile device when you visit a website.  They allow our Websites to store such things as user preferences. Our Websites use both session cookies and persistent cookies. Session cookies are temporary cookies that expire (and are automatically erased) when you close your browser. Persistent cookies usually have an expiration date far into the future and thus stay in your browser until they expire, or until you delete them.

What are the cookies used for?

Cookies are useful because they help make your experience of using our Websites more enjoyable.  Cookies allow us to recognize your device (e.g., your computer, laptop or mobile device) so that your experience of our Websites can be tailored to your device. Cookies do not typically identify you by name as an individual, just the device you are using. We use cookies to save information such as passwords and preferences so you do not have to re-enter it each time you visit our Websites, to deliver content, including advertisements, tailored to your interests and to optimize the performance of our Websites. The information connected with the cookie can also be visitors' preferences and record session information, such as pages visited, interactions with website features, time spent on our Websites and language preference.  More specifically we use cookies for the following purposes:

 

  • Store Your Preferences and Settings. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. We may save preferences, such as device (i.e., computer, laptop or mobile device) language, browser and multimedia player settings, so those do not have to be reset each time you return to our Websites. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device.

  • Sign-in and Authentication.  When you sign into one of our Websites using your personal Wacom Account, we store the time you sign in and a unique ID number in an encrypted cookie on your device. This cookie allows you to move from page to page within our Websites without having to sign in again on each page. You can also save your sign-in information so you do not have to sign in each time you return to our Websites.

  • Security.  We use cookies to detect fraud and abuse of our Websites and services.

  • Storing Information You Provide to a Website.  When you provide information, or add applications, products, software or services to a shopping cart when shopping on our Websites, we store the data in a cookie to remember the products and information you have added.

  • Social Media.  Some of our Websites include social media cookies, including those that enable users who are logged in to the social media service to share content via that service.

  • Feedback.  We use cookies to enable you to provide feedback on our Websites.

  • Interest-Based Advertising.  We use cookies to collect data about your online activity and identify your interests so that we can provide advertising that is most relevant to you. You can opt out of receiving interest-based advertising as described in the “How to opt out of targeted advertising” section of this Cookie Notice.

  • Showing Advertising.  We use cookies to record how many visitors have clicked on an advertisement and to record which advertisements you have seen so you do not see the same one repeatedly.

  • Analytics.  To provide our products, software and services, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products, software and services. This includes cookies from Wacom and from third party analytics providers.

  • Performance.  We use cookies to ensure optimal performance of our Websites.

 

How to allow/deactivate cookies

Most Internet browsers allow you to block or delete cookies from your browser. If you do not agree to the use of these cookies, please disable or delete them by following the instructions for your browser set out here: http://www.allaboutcookies.org/, or use automated disabling tools where available.  However, some of our Websites will not function well if cookies are disabled.

 

What type of cookies does Wacom use?

Below we have provided a list of the categories of cookies used on our Websites and a description of what these cookies do. Some of these cookies are essential to the operation of our Services. Others are not essential, but help us to improve our Websites and your experience on our Websites by collecting anonymous user information and remembering your choices.

 

We use the following types of cookies:

Strictly Necessary Cookies – which enable services you have specifically requested

We use certain cookies which are essential to the operation of our Websites. For example, these types of cookies enable you to log into secure areas of our Websites, provide the necessary security your visit to our Websites requires, and help ensure the content of the pages you request loads quickly. Without these cookies, Services that you have asked for cannot be provided as required.

 

Functionality Cookies – which remember your choices to improve your experience

These cookies allow our Websites to remember choices you make, such as, remembering your preferred language, the type of device you are using, the region you are in and the respective currency and your username or ID for our commercial Websites (i.e., when purchasing a certain product or service over one of the Websites). The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.

As described below, you may disable any of these functional cookies; but if you do so, then various functions of our Websites may be unavailable to you or may not work the way you want them to.

 

Performance/ Analytics Cookies – which collect anonymous / pseudonymous information about the web pages you visit

These cookies collect information about how visitors use our Websites.  For example, these cookies store which pages our visitors go to most often and if they get error messages on those pages. These performance cookies do not collect information that identifies you as an individual.  The information they collect is aggregated, and is used to improve how our Websites work.

In particular, our Websites use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google uses web analytics information for the purpose of evaluating your use of our Websites, compiling reports on the activity on our Websites and providing us with other services relating to our Websites and internet use. You can prevent Google’s collection and use of the web analytics data by downloading and installing the browser plug-in available at http://tools.google.com/dlpage/gaoptout? hl=en.

Our Websites also use Crazyegg, an analytics service provided by Crazy Egg, Inc. ("CrazyEgg") that helps improve our Websites by tracking how users interact and engage with them. Usage information is stored by CrazyEgg and is subject to their privacy policy. You can view their privacy policy at https://www.crazyegg.com/privacy. Furthermore, you can prevent CrazyEgg’s collection and use of data generated by the cookie and related to your use of the Websites by using the CrazyEgg Opt-out.

 

Marketing Cookies – which collect anonymous / pseudonymous information for the purpose of display advertising

On our Websites, we might use remarketing cookies of certain display advertising service providers. These serve the purpose of displaying advertisements to those users of third party websites who have previously visited one of our Websites.  For this purpose, we collect the information that a certain user has visited specific sites of our Websites. This information will be linked to a marketing cookie – a text file which is placed on your device by the display advertising service provider. When you visit other websites, specific advertisements regarding our offers may be displayed to you based on your past visit to our Websites.

We have also integrated respective conversion tags on our Websites. These tags use cookies which are placed on your device by the display advertising service provider. When a user clicks on an ad leading to our Websites, a temporary cookie is placed on the user’s device. When you complete a certain action on our Websites, this cookie will be recognized and a conversion will be recorded.

We neither have influence on which exact data will be collected by these cookies nor do we know the full extent of the data collection. The respective display advertising network provider is solely responsible for the data collection and use of such data.  Our remarketing service providers include:

We may use other remarketing service providers outside of the United States and the European Economic Union.  For further information, please contact us at the email address listed here.

 

How to control and delete cookies through the browser

You can prevent cookies from being stored by using the relevant setting in your browser software.  You can follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” portion of the browser toolbar or options). 

How to opt out of targeted advertising

You can generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising (DAA) by visiting the opt-out pages on the NAI website and DAA website.

 

Cookies that have been set in the past

If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

Wacom India Pvt. Ltd.

426, DLF Tower B
Jasola District Center
Mathura Road
New Delhi – 110025
Phone
Tel: 011-47239400

Resources

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Sales Helpline

Need help deciding which product is right for you? Or how to get started with your Wacom? Contact our team for help.

  • Sales Helpline: (011)47239400
  • Monday - Friday
  • 10:00am to 6:00pm (Indian Standard Time)

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Contact our Customer Care team for any service related issues.

  • Service Helpline: 000-800-100-4159
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